Service Company
No matter who pays for it, everyone needs and wants their own "personal" cell phone. Our motto is helping businesses eliminate the often duplicate expense of business owned cell phones. With that in mind, we explain the many benefits of using our cellexec smartphone software & service as it applies to service call use of the service technician's personal cell phone.
Service techs appear to be calling from the service department
- The service technician's cell phone number is replaced with the service department telephone number.
- Return calls come back to service department and not the tech's cell phone phone.
No air time consumed from personal phone
- Service techs put the cellexec "gateway" telephone number on their "Friends and Family" or "A-List" plan.
- Thus, all call made via the cellexec are free.
Calls can be documented to a service manager
Documentation will one day protect you from an angry customer. Every call to cellexec is documented to an email showing...
- Date and time of the call
- Call duration
- Number contacted
- An voice memo made by the technician to themselves covering next steps for the service customer. "Order part xyz before next visit."
Calls can be recorded
Subject to a state and federal laws, calls can be recorded for documentation purposes.
Staff are more available
Have you ever tried to call a technician on a company phone and received no answer then had to call their personal phone ?. One phone is better that two.
Reduces business cell phone expense, the service pays for itself.
Get rid of those duplicate business phones! Your techs don't want to manage or wear two phones! Service technicians can now user their personal cell phones for business service calls but not incur any airtime usage and eliminate call backs on their own time!